Terms and Conditions (require approval before continuing)
These terms explain the CV process- what you can expect from Premium CVs, and in turn, what I expect from you.
Please note: you must own or have access to, a desktop PC or laptop with ‘Word’ installed for this process to work. Ideally it should also have Zoom with video and audio installed. A Mac, tablet, ipad or phone alone are not suitable.
- Office hours: 9am till 5pm, (9am – 1pm in office), afternoons please leave a message. 9am till 1pm Saturdays, please leave a message.
- Work Agreed: once enough information has been received, I will let you know whether or not work can continue. I retain the right to discontinue work at any point. Work will not start on your new CV until payment is received.
- Cost: Fees for your new CV will depend on the complexity of your career background. An email quote will be sent to you, and when approved we will send you an invoice.
- Document format: all documents must be supplied in Word format only.
- Consultation: If your new CV requires a consultation or clarifying phone call, please book this to take place when you’re not at work, and when you’re not expecting a phone call and you will not be disturbed. Consultations are available from 9am to 1pm. You will need to have Zoom with audio and video, and access to the first draft of your new CV on your desktop PC or laptop. The call will last approximately one hour. In the event that you need to re-schedule the call, please let Sue know at least 48 hours in advance of the call, or a charge of £45 will be incurred. Similarly, if you forget the call appointment, a charge of £45 will be incurred.
- Timescale: once all the required information has been received, your new CV will usually be complete within 5 working days of receipt of payment, unless it has been agreed otherwise.
- Linkedin: if the Linkedin service is purchased, Sue will need to know how much, if any information is to be kept. In the vast majority of cases, the information on a CV will outweigh previous old details on a Linkedin profile. You cannot have more than one Linkedin profile – it is against Linkedin policy.
- Cancellation: please be aware that if you change your mind and wish to cancel the service (or part of the service) once payment has been made, there will be a cancellation fee of 50% of the total paid. Also, once work has started a refund will not be considered, except in exceptional circumstances.
- Third party input: Premium CVs will not accept comments or reviews concerning your CV from any third party (person, company or computer software) before, during or after the process.
- Communication & disclaimer (phone/text/email): Premium CVs will always let you know of any unforeseen problems as soon as possible, and I expect the same level of commitment from you. I always endeavour to respond to emails or phone messages on the same working day. If your message is important / urgent, please phone rather than email. If you do not receive a response first time, try again! I will not be held responsible for any lost emails, texts or phone messages. PCVs do not accept responsibility for any complications arising from refusal to accept my professional opinion.
- Final amendments: If you are happy to do final amendments yourself, that’s fine. Please let me know and the project will be closed. Unless otherwise agreed, Premium CVs will accept final changes to a CV up to 2 working days after PCVs has emailed the final document (document emailed Monday pm, cut off Wednesday pm), after which the normal hourly rate (£45) will apply to any further changes. If you require further changes after you’ve approved the final CV, the normal said hourly rate will apply.
- Further information: Premium CVs always aims to give excellent customer service with 100% satisfaction. In the highly unlikely event of a problem, Premium CVs will naturally endeavour to quickly resolve the issue. Premium CVs will not be held liable for any problem that arises due to a failure to read and/or understand the terms.
- Expenses: Premium CVs will not be held responsible for any expenses whatsoever incurred by the client during or as a result of the CV process.
